Personal Data Protection
ngame11 Players

1. Introduction and Scope

This Privacy Policy ("Policy") is published by ngame11, an online gaming platform operating under international licensing and providing services to players in Malaysia. This Policy takes effect from 1 January 2026 and replaces any earlier versions.

By registering an account, using our services or visiting the ngame11 website, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision, please stop using our platform.

This Policy applies to all personal information collected through the ngame11 platform, including the website, mobile application (if available), live chat, support email and other communication channels related to our services. The ngame11 platform is open only to individuals aged 21 and above.

2. Personal Information Collected

ngame11 collects the following categories of information in the course of operating its services:

Account Registration Information

• Full name as shown on MyKad or a valid identification document
• Identity card number or passport number
• Date of birth (for age verification — players must be 21 years of age or above)
• Active email address
• Malaysian mobile phone number
• Current residential address

Financial and Transaction Information

• Deposit and withdrawal records including the payment method used
• E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay) or bank account numbers for refund purposes
• Records of the date, time and amount of each transaction in Malaysian Ringgit (RM)
• Cryptocurrency wallet addresses for USDT, BTC or ETH transactions

Platform Usage Data

• Betting history, games played and session duration
• IP address, device type, operating system and web browser used
• Login and logout dates and times
• Pages visited and interactions within the platform

Communications with the Support Team

• Live chat conversation transcripts
• Email correspondence between you and the ngame11 customer support team
• Information submitted during the identity verification process or account investigations

3. Purpose of Data Collection and Processing

Each category of data collected by ngame11 has a specific and legitimate purpose. We do not process your data beyond the scope of the purposes stated below:

• Player account management — Creating, verifying and maintaining your user account on the ngame11 platform.
• Financial transaction processing — Verifying and securely executing deposits and withdrawals, including verification via DuitNow and FPX.
• Regulatory compliance — Meeting Know Your Customer (KYC) and anti-money laundering (AML) requirements set by the relevant regulatory bodies.
• Customer support — Resolving enquiries, complaints or technical assistance requests submitted via live chat or 24/7 support email.
• Platform security — Detecting fraudulent activity, unauthorised access attempts, or any security threats to player accounts.
• Service improvement — Analysing aggregated usage patterns to improve platform design, technical performance and the player experience.
• Responsible gambling — Monitoring betting patterns to identify signs of problem gambling and offering responsible gambling tools where appropriate.
• Service communications — Sending account-related notifications, policy updates and relevant promotional information (with your consent).

4. Data Storage and Security Measures

ngame11 implements multiple layers of technical and organisational protection to ensure the security of your personal data:

All communications between your device and ngame11 servers are protected by Transport Layer Security (TLS) encryption with a 256-bit key length. Account passwords are not stored in plain text — they are stored in a cryptographic hash format using a strong algorithm.

Access to databases containing players' personal information is restricted to staff who require that access to carry out their duties only. All internal access is logged and audited regularly. Data transfers between internal systems use secure encrypted channels.

Transaction records and account data are retained for the period required by regulatory obligations, typically five years after account closure or the last transaction, unless otherwise specified by applicable law.

5. Disclosure of Information to Third Parties

ngame11 does not sell, rent or transfer your personal information to third parties for their own marketing or commercial purposes. However, in the course of operating the platform, we may share data with the following categories of parties under limited circumstances:

• Technical service providers — Companies that provide server infrastructure, cybersecurity systems and platform analytics services, operating under strict confidentiality agreements with ngame11.
• Payment processors — Certified payment gateways that handle deposit and withdrawal transactions, including DuitNow, FPX and relevant e-wallet providers.
• Game providers — Game studios that supply content to the ngame11 platform, which may receive technical session data that cannot be personally identified.
• Legal authorities — Law enforcement agencies or regulatory bodies where ngame11 is required to do so by a valid court order or applicable legal requirement.
• Identity verification providers — Third-party services that carry out the KYC process and identity document verification for anti-money laundering regulatory compliance.

All third parties that receive data from ngame11 are bound by data protection agreements requiring them to handle that information to a security standard equal to or exceeding the standard set out in this Privacy Policy.

6. Cookie Usage and Tracking Technologies

ngame11 uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better experience for players. The following are the types of cookies used:

• Essential Cookies (Required) — Required for core platform functions such as login session verification, CSRF protection and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Functional Cookies — Stores your personal preferences such as display settings, last played games and account settings for convenience during your next visit.
• Analytics Cookies — Collects aggregated and anonymous statistical information about how players interact with the platform. This data is used solely for technical improvements and platform design.
• Security Cookies — Helps ngame11's security systems identify trusted devices and detect unauthorised access attempts or fraudulent activity.

You can manage your cookie settings through your web browser settings. Please note that disabling certain types of cookies may affect some functions of the ngame11 platform.

7. Data Subject Rights

As an ngame11 player, you have the following rights regarding your personal data. To submit any request below, please contact our support team via live chat or email:

• Right of Access — You have the right to obtain a copy of the personal information we hold about you, including transaction records and account activity history.
• Right to Rectification — You may request correction of any inaccurate or incomplete information in your account profile.
• Right to Erasure — In certain circumstances, you may request the deletion of your personal data, subject to record retention obligations set by regulatory requirements.
• Right to Restriction of Processing — You may request that we limit the processing of your data in certain situations, such as during a dispute investigation.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability — You may request a copy of your data in a machine-readable format for transfer to another platform.

ngame11 will process all valid requests within a reasonable timeframe. We may require identity verification before carrying out any request to ensure the security of your account.

8. Cross-Border Data Transfers

As a platform operating under international licensing, ngame11 may store and process personal data outside Malaysia, including at data centres operating across various international locations. All cross-border data transfers are carried out with appropriate contractual safeguards to ensure your data remains protected in accordance with the standards set out in this Privacy Policy.

We ensure that all countries or jurisdictions receiving Malaysian players' data have equivalent data protection mechanisms in place, or we implement standard data transfer agreements that require recipients to comply with strict protection standards.

9. Amendments to This Privacy Policy

ngame11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements or changes to the services we offer. Any material amendments will be communicated to players through:

• In-platform notification during account login
• Email to the address registered with your account
• Updates to this Privacy Policy page with a new effective date

Continued use of the ngame11 platform after the amendment effective date means you accept the updated terms. We encourage you to revisit this page periodically to stay informed about how we protect your personal data.

10. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by ngame11, please contact our dedicated privacy team through the following channels:

Privacy Support Email:

[email protected]

Live Chat 24/7:

The ngame11 support team is available 24 hours a day, 7 days a week in Bahasa Melayu and English. You can start a live chat session directly through the ngame11 platform when logged in to your account.

ngame11 is committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory explanations to every player.