ngame11 Terms and Conditions of Use

Acceptance of Terms

By registering an account, accessing or using any part of the ngame11 platform, you hereby agree to be bound by the terms and conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use ngame11's services.

These terms form a legally binding agreement between you as the user and ngame11 as the platform operator. Continued use of the platform after amendments are published will be deemed as acceptance of the amended terms.

Account Eligibility and Registration

2.1 Age Requirement

ngame11 services are open to individuals aged 21 and above only. By registering an account, you confirm that you meet this minimum age requirement. ngame11 reserves the right to request identity verification documents at any time to ensure compliance with this requirement.

2.2 One Account Per User

Each individual is only permitted to hold one active account on the ngame11 platform. Registering multiple accounts by the same individual constitutes a serious breach of terms and may result in the closure of all related accounts and the forfeiture of all balances.

2.3 Accuracy of Information

All information provided during registration must be accurate, complete and up to date. This includes:

• Full name as per identity card (MyKad) or passport
• Correct date of birth
• An active mobile number registered in your name
• A valid and accessible email address
• Bank account or e-wallet information used for deposits and withdrawals

Users are responsible for updating their personal information should any changes occur. ngame11 is not responsible for any losses arising from inaccurate or outdated information.

Deposits, Withdrawals and Financial Transactions

3.1 Accepted Payment Methods

ngame11 accepts a range of payment methods for the convenience of Malaysian users, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies namely USDT, BTC and ETH. All transactions are conducted in Malaysian Ringgit (RM) except cryptocurrency transactions which use the current market value.

3.2 Transaction Limits

• Minimum deposit: RM20 per payment method
• Minimum withdrawal: RM50 per withdrawal request
• Withdrawal processing time: 5 to 30 minutes after the request is approved

3.3 Identity Verification for Withdrawals

ngame11 reserves the right to request identity verification before processing any withdrawal. This includes a copy of MyKad, bank statements, or other relevant supporting documents. This step is taken solely to protect the security of user accounts and to comply with international licensing requirements.

3.4 Taxes and Charges

Users are solely responsible for any taxes, duties, or charges imposed by local authorities in relation to their winnings. ngame11 does not deduct or manage users' tax obligations.

Bonuses, Promotions and VIP Programme

4.1 Welcome Bonus

The ngame11 welcome bonus provides a 100% match on the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 20 times the bonus amount before any withdrawal from the bonus balance is permitted.

Applicable calculation examples:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement: RM100 × 20 = RM2,000
• Deposit RM1,200 → Bonus RM500 (maximum cap) → Balance RM1,700 → Wagering requirement: RM500 × 20 = RM10,000

4.2 General Bonus Terms

All ngame11 bonuses and promotions are subject to the following conditions:

• One welcome bonus only per eligible new account
• Bonuses cannot be transferred between accounts
• ngame11 reserves the right to cancel or modify any promotion with reasonable notice
• Abuse of promotions will result in account closure and forfeiture of bonuses

4.3 VIP Programme

The ngame11 VIP Programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond — each offering different weekly cashback rates. Advancement to a higher tier depends on gaming activity and user loyalty. The cashback rate for each tier is as follows:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.7% weekly cashback
• Platinum: Up to 1.0% weekly cashback
• Diamond: Up to 1.2% weekly cashback

User Conduct and Prohibited Activities

5.1 Responsible Use

Users are required to use the ngame11 platform in a responsible, lawful and ethical manner. Users agree not to use this platform for any purpose that violates the law or these terms.

5.2 Prohibited Activities

The following actions are strictly prohibited on the ngame11 platform:

• Using bots, automation software, scripts or any non-human mechanism to access or play on the platform
• Manipulating game outcomes or exploiting technical vulnerabilities of the platform
• Sharing an account or allowing third parties to access your account
• Carrying out any activity related to money laundering or the financing of illegal activities
• Spreading false or misleading information about ngame11 to others
• Using multiple accounts to accumulate bonuses or gain an unfair advantage

Limitation of Liability and Disclaimers

6.1 Service Unavailability

ngame11 does not guarantee that the platform will always be available without interruption. Scheduled maintenance, technical updates, or circumstances beyond our control may cause temporary disruptions. ngame11 is not liable for any losses arising from such temporary unavailability of the platform.

6.2 Limitation of Liability

To the extent permitted by applicable law, ngame11 is not liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including loss of profits or data.

6.3 Responsible Gambling

ngame11 is committed to responsible gambling practices. Users who feel they may have a gambling problem are encouraged to contact our support team or visit our Responsible Gambling page for more information on self-management tools and support resources.

Account Closure and Term Duration

7.1 Voluntary Closure

Users may close their account at any time by contacting the ngame11 customer support team via live chat or email. Before closure, all outstanding wagering requirements must be fulfilled, and any eligible real money balance will be returned in accordance with standard withdrawal procedures.

7.2 Closure by ngame11

ngame11 reserves the right to close or suspend a user's account without prior notice in the following circumstances:

• Breach of these terms and conditions
• Suspected fraud or suspicious activity
• Request from a competent authority
• Extended period of account inactivity

7.3 Governing Law

These terms and conditions are interpreted and governed in accordance with applicable law based on ngame11's licensing jurisdiction. Any dispute arising from or relating to these terms will be resolved through the appropriate arbitration or court process.

Amendments to Terms and Communications

ngame11 reserves the right to amend, update, or replace any part of these terms at any time. When material changes are made, users will be notified via:

• In-platform notification upon login
• Email to the address registered on the account
• Update of the "Effective date" on this page

Continued use of the platform after such amendments take effect constitutes the user's acceptance of the amended terms. If you do not agree with the amendments, please stop using the platform and contact our support team to close your account.